Turn website visitors into conversations before they leave.
Drop a branded chat widget on any page and every visitor question lands in your shared inbox - answered by whoever is available, or by the AI Receptionist when nobody is. No developer project, no separate chat tool.
Your busiest salesperson is a page nobody can talk to
Most visitors leave a website without ever telling you they were there. Live Chat gives them the lowest-friction way to raise a hand, and gives your team the context to convert that moment into booked work.
You already paid for the visit - the ads, the SEO, the referrals. Without a way to raise a hand, the visitor who had a question becomes a bounce in a report, and the question gets asked somewhere else.
- checkMeet visitors in the moment they are deciding
- checkCapture the contact even if the chat ends early
- checkEvery conversation lands where the team already works
One account, a widget for every site you run
Create as many widgets as you have websites and landing pages - each with its own colors, greeting, and launcher style. A clinic site and a promo landing page can look nothing alike and still feed the same inbox.
- checkBrand colors and greeting per widget
- checkSeparate widgets for separate sites or pages
- checkAll of them feed one shared inbox
The 11 PM visitor still gets an answer
Add the AI Chat Receptionist and the widget keeps working when your team is asleep: it greets visitors, answers questions from your business profile, books appointments, captures contact details, and leaves the full transcript in your inbox for the morning.
- checkAI answers from your services, hours, and policies
- checkContact details captured before the visitor leaves
- checkFull transcript waiting in the Inbox
What Live Chat comes with
Branded widget
Match colors, greeting, and launcher style to the site it lives on - each widget is configured separately.
Instant inbox handoff
Chats appear in the shared inbox in real time so any teammate can pick up the conversation.
AI-answered after hours
Add the AI Chat Receptionist and it greets visitors, answers questions, books appointments, and captures contact details when the team is offline.
Lead capture built in
Visitor details become contact records automatically, so a chat becomes a lead without retyping.
Widgets, installation, routing, and the AI that answers first
The four screens behind the chat bubble, and what each one needs.
Widgets
Create as many chat bubbles as you have sites or pages, each with its own branding, business hours, and pre-chat form.
verifiedPro and upInstallation
One script tag per widget. Copy the snippet or email it to your developer, flip the widget to Live, and it appears on the page.
verifiedPro and upRouting
Decide which team members new chats go to and how they are assigned, so a visitor is never waiting on someone who is offline.
verifiedPro and upAI first reply
The AI Chat Receptionist greets visitors, answers from your business profile, books appointments, and captures contact details, then pauses the moment a teammate replies in the Inbox.
verified$99/mo add-onFrom snippet to conversations in an afternoon
Embed the widget
Paste one snippet into your site - or several sites, each with its own widget and branding.
Visitors start chatting
Questions land in the shared inbox with the page and visitor context attached.
Convert the conversation
Answer live, book the appointment, or let the AI handle it and review the transcript later.
One snippet. Every visitor becomes reachable.
Paste the embed, pick your colors, and the traffic you already pay for can finally start a conversation.
Made for teams that live off their website
Marketing teams
Turn the traffic you already pay for into conversations instead of anonymous bounces.
Front desks
Answer website questions from the same inbox as every other channel.
Owners
Never miss an after-hours visitor - the AI keeps the conversation going while you sleep.
Chat is the front door, not the whole house
Live Chat is one part of Genaya. A website hello can become a lead, a booked appointment, or a paid invoice - because everything behind it is already connected.
Inbox
Every chat lands in the shared inbox next to SMS and social messages, ready for anyone to answer.
AI Receptionist
Add the AI Chat Receptionist and, when the team is offline, the AI greets visitors, answers questions, books, and captures the lead.
Clients
Visitor details become contact records automatically - a chat becomes a lead without retyping.
Forms
Pair chat with intake forms so structured requests and quick questions both have a home.
Questions teams ask before installing
No. Installation is a single embed snippet you paste into your website. Each widget is configured visually inside Genaya - branding, greeting, and behavior.
Yes. You can create multiple widgets, each with its own branding and settings, and every one of them feeds the same shared inbox.
Pro and up, switched on in Settings under Features. Having the AI answer chats first is the AI Chat Receptionist add-on at $99/mo with 6,000 messages included; without it, the widget collects the visitor's details for your team to follow up.
No. The widget is a lightweight snippet that loads asynchronously, so your page renders first and the launcher appears without blocking anything - your speed scores stay intact.
You choose: with the AI Chat Receptionist add-on the AI answers, books, and captures details around the clock, or the widget collects the visitor's contact info so your team follows up first thing. Either way the conversation is waiting in the Inbox.
The conversation lives in your shared inbox, so your team can keep working it even after the visitor closes the tab - reply by text or email using the contact details captured in the chat.
Ready to talk to your website visitors?
Add the widget today and turn the traffic you already have into conversations, leads, and booked work.