The phone system your whole business runs on
Local and toll-free numbers, smart routing, texting, recording, and live team presence - all in the browser, and all connected to the clients, schedule, and billing behind every call. Built for clinics, agencies, field teams, and firms.
Your phone is where business happens. And where it leaks.
Every day, revenue arrives by phone - and slips away through missed rings, personal cells, and conversations nobody wrote down.
Missed calls become someone else's customers
Callers do not leave voicemails anymore. When nobody picks up, they hang up and call the next result on Google - and you never even know the demand existed.
trending_down85% of callers who hit voicemail never call backConversations trapped in personal phones
Texts on a team member's cell, calls with no record, promises nobody else heard. When that person is out or gone, the customer history goes with them.
trending_downYears of customer history, gone with one resignationNo record of what was promised
Prices quoted, times agreed, exceptions made - all spoken, none written. It works fine until the day a customer remembers the call differently than you do.
trending_downOne $60 dispute can cost the whole $240 appointmentRoute every call like you have a front desk
Build your call flow visually: greetings, business hours, ring groups, queues, and voicemail. Callers always reach the right person - or a graceful next step - even when the whole team is under a sink somewhere.
- checkCustom greetings and hours per number
- checkRing one person, a group, or everyone
- checkQueues with hold music for busy moments
Calls and texts, one thread per client
Every call, text, photo, and voicemail with a client lives on one timeline, next to their appointments and invoices. Anyone on the team can pick up the story in seconds - no forwarded screenshots, no "who talked to them last?".
- checkText from the same business number you call from
- checkPhotos and files in the thread with MMS
- checkWhole-team visibility on every conversation
See your whole team's phones at once
Live agent presence shows who is available, who is mid-call, and who is away - in real time. Dispatchers route with their eyes open, and managers finally know what the phone day actually looked like.
- checkAvailability status the whole team shares
- checkActive calls visible as they happen
- checkQueue depth at a glance before it hurts
Every call becomes searchable knowledge
Recordings come with transcripts and AI smart notes: what the caller wanted, what was agreed, and what needs to happen next. Stop replaying six-minute calls to find one number.
- checkFull transcripts on recorded calls
- checkAI summaries with action items
- checkHistory attached to the client, not the device
Calls, texts, and voicemail drops - one number, one thread.
Every conversation lands on the client record with recordings, transcripts, and AI notes attached.
This is the actual product
Not a concept render - the live Call Center inside Genaya, with the dialer, live agents, and recent conversations your team will use every day.
Everything a phone system should come with
Local + toll-free numbers
Claim new numbers by area code or bring the number your customers already know.
Call recording
Record calls for training and record-keeping, with playback right on the call log.
Voicemail + greetings
Custom greetings by schedule, with voicemails transcribed and waiting in the app.
Call queues
Busy moments hold callers in line with music instead of sending them away.
Caller ID
See who is calling before you answer - matched to the client record automatically.
Call masking
Connect field teams and customers through proxy numbers that keep personal cells private.
MMS photos + files
Send and receive photos, documents, and media in the same message thread.
Mobile app
The same line, presence, and history in your pocket - calls ring the app anywhere.
Live in an afternoon
Pick your number
Claim a local or toll-free number in minutes, or bring the one on your trucks and business cards.
Build your call flow
Greetings, business hours, ring groups, queues, and voicemail - arranged visually, no telecom degree required.
Take calls anywhere
Your whole team answers the same line from the browser or the mobile app, with live presence showing who is free.
Better because it is not alone
The Call Center is one part of Genaya. Every call can become a booked appointment, a text thread, an invoice, or a data point - without switching tools.
AI Receptionist
When nobody can pick up, the AI answers with a natural voice, handles the question, and books the appointment.
Inbox
Texts from your business number land in the same shared inbox as website chat and social messages.
Schedule
Turn a call into a booked appointment while the caller is still on the line - no retyping, no callbacks.
Analytics
Call volume, answer rates, and team performance measured next to the revenue those calls produced.
Questions teams ask before switching
No. The Call Center runs in your browser and on the Genaya mobile app. If your team has a laptop or a phone, they have a fully equipped line - no desk phones, adapters, or wiring.
Yes. You can bring the number your customers already know, or claim a new local or toll-free number in minutes and start answering on it the same day.
Yes. Ring groups and queues let your whole team share one line, and live presence shows who is available, who is on a call, and who is away - so calls route to someone who will actually pick up.
Recording is built in and under your control. Recorded calls get transcripts and AI-generated smart notes, so you can search what was said and see follow-up actions without replaying the audio.
Your call flow decides: send after-hours callers to voicemail with a custom greeting, text them back automatically, or let the AI Receptionist answer the call, help them, and book the appointment at 2 AM.
Ready to never miss another call?
Get your business number, build your call flow, and take the first call today.