How this team actually works
No values poster. These four are the operating habits you will feel in your first week, because they are how the product gets built.
Main branch moves every day. No ticket theater, no release trains - you build it, you deploy it, and you watch it land with real businesses the same week.
Nobody here owns a button. Engineers, designers, and marketers own entire products inside the platform - the roadmap, the quality bar, and the outcome.
Everyone takes customer calls. The clinic in Ohio and the HVAC crew in Austin shape our roadmap more than any internal deck ever will.
Work from anywhere. Two meeting-free focus days are protected on every calendar each week, so deep work is the default, not a luxury you fight for.
9 seats on a small team
Every role here owns real surface area from week one. Expand a role to see what you would actually do, then apply with one email - no portal, no login.
Engineering
4 openOwn entire products across a 36-product platform: a React SPA, an Express API on Cloud Run, and the Firestore + BigQuery data layer underneath. You take features from schema to pixel, usually in the same week.
- Build and ship complete products - scheduling, invoicing, inbox, client portals - across React, Node, and Firestore
- Design API contracts and data models that hold up across healthcare, finance, agencies, and field service at once
- Take features from first commit to production on Cloud Run, often the same day
- Raise the bar in review on performance, security, and multi-tenant correctness
Bring the full Genaya platform - calls, scheduling, payments, inbox - to iOS and Android. The mobile app mirrors the web product, so the surface area is enormous and every screen you ship gets used in the field the next morning.
- Ship native-feeling screens for calls, messaging, scheduling, and payments in Expo
- Integrate WebRTC voice so field team members and reps take real business calls from their phone
- Keep feature parity with a web app that moves daily - billing, gates, and all
- Profile and tune startup, navigation, and long-list performance on real mid-range devices
Build the AI layer of Genaya: a receptionist that answers live phone calls and chats, an assistant that queries real business data, and insights embedded in every page. Your prompts and pipelines run production conversations every single day.
- Own the AI receptionist brain - real-time voice and chat conversations that book real appointments
- Design tool-calling and retrieval over Firestore, BigQuery, and search indexes
- Instrument quality end to end: transcripts, evals, and per-conversation cost and latency budgets
- Ship the guardrails that keep an LLM safe on a live business phone line
Design
1 openDesign systems, not screens. Thirty-six products share one design language - from a call center dialer to invoices to live dashboards - and your job is to keep that language coherent while it grows every week.
- Evolve the design system that spans web, mobile, client portals, and transactional email
- Design dense operational surfaces - dispatch boards, inboxes, payment flows - that stay calm under load
- Prototype in high fidelity and pair directly with engineers who ship the same day
- Run design reviews against real customer session recordings and support threads
Marketing
1 openOwn the story of a platform that replaces six tools for five industries. You build the whole engine - positioning, content, SEO, lifecycle - and take Genaya from launch to category name.
- Define positioning and messaging for healthcare, finance, agencies, field service, and construction
- Own genaya.com end to end: landing pages, SEO, the blog, and conversion
- Build lifecycle campaigns on Genaya's own marketing product - we dogfood everything we sell
- Stand up reporting so every campaign has a number attached to it
Sales
1 openBe the technical brain in every deal: map a clinic's, agency's, or contractor's operations onto Genaya, build the demo that proves it, and hand every closed account a working setup instead of a promise.
- Run discovery and live demos for healthcare, finance, and field-service prospects
- Configure real trial workspaces: phone numbers, call flows, booking pages, payment onboarding
- Answer deep product and API questions on the spot, without a support ticket
- Feed field reality straight back into the weekly product roadmap
Customer Experience
2 openOwn a book of businesses that run their entire day on Genaya. The job is simple to say and deep to do: every account measurably healthier every quarter.
- Onboard new organizations: migrate data, port phone numbers, train whole teams
- Run health reviews on real usage data - calls answered, invoices paid, products adopted
- Turn at-risk signals into save plans before they ever become churn
- Champion customer needs in weekly product planning
Be the person a business calls when the software that runs their business needs help. You debug across telephony, payments, and data - and close the loop with engineering the same day.
- Own support conversations across chat, email, and phone through to resolution
- Reproduce and triage issues spanning voice calls, SMS, payments, and integrations
- Write help center articles that deflect the next hundred tickets
- Escalate cleanly, with logs, steps, and customer impact already attached
Four steps, about two weeks
The whole process is designed to respect your time and show you the real job - the same way we would want to be hired.
30 minutes with the hiring manager. Your story, our story, and an honest fit check in both directions.
A small, paid, real-shaped task scoped to a few hours. No whiteboard riddles - a slice of the actual work.
Walk your exercise with the team you would join. Real codebase, real accounts, real questions.
Reference chats and a written offer within days. We move at the same speed we ship.
Do not see your role?
If you can raise the bar on a product real businesses depend on, we want to hear from you anyway. Tell us what you would own.