Decide exactly what happens when your number rings, and change it in minutes.
Call Flows is a visual builder for call routing: business-hours branching, press-1 menus, hold queues, ring groups, voicemail drops, and an AI receptionist step that answers when nobody else can. Publish a change and it is live on your numbers immediately - no vendor ticket, no waiting.
Your routing was set up once. Your business changed since.
Most businesses live with whatever routing their phone provider set up years ago, because changing it means a support ticket. Call Flows puts that control in a builder your own team can use, so the phone system matches how the business runs this week, not how it ran at setup.
Routing changes need a vendor ticket
Changing a greeting, the hours, or where calls land means emailing the phone company and waiting. So nobody changes anything, and the phone system stays frozen at the day it was installed.
trending_downThe holiday greeting finally ships in JanuaryAfter close, your number is a dead end
Evening and weekend callers hit a generic voicemail nobody checks until Monday. The demand was real - it just arrived at 7 PM, and your routing had no answer for it.
trending_downAfter-hours demand quietly books elsewhereEvery call rings everyone - or the wrong one
Without menus and branches, the billing question rings a team member on a ladder and the urgent appointment rings the bookkeeper. Whoever answers first spends the next five minutes transferring.
trending_downWrong-person answers cost minutes on both endsHours and menus that route callers themselves
Give every caller a path: open hours ring the right group, a press-1 menu splits scheduling from billing from everything else, and each branch of your business can follow its own rules - all from one flow your own team edits.
- checkBusiness-hours branching per number
- checkPress-1 menus that reach the right team
- checkQueues and ring groups in any order you need
A next step for the call nobody could take
Rings out? Queue holds the line. Queue too long? Voicemail lands in the right branch. And when you add the AI receptionist step, "unanswered" stops existing - the call gets answered, helped, and booked, even at 2 AM.
- checkQueues with hold music for busy moments
- checkVoicemail drops per branch, not one shared box
- checkAI receptionist step that answers and books
Every step your routing could need
Business-hours routing
Send open-hours calls to the team and after-hours calls to voicemail or the AI, from one branching flow.
Menus, queues, and ring groups
Build press-1 menus, hold queues, and ring groups that reach the right people in the right order.
Voicemail drops
Give every branch its own voicemail destination and greeting, so messages land where the right team will hear them.
AI receptionist step
Drop the AI Call Receptionist into any flow, so a call nobody picks up gets answered instead of missed.
From canvas to live routing
Build the flow
Lay out the steps visually - hours, menus, queues, ring groups, voicemail, AI - until the routing matches reality.
Assign it to numbers
Point each of your numbers at the flow it should follow.
Change it as you go
Adjust the flow when the business changes and the update is live on the next call.
Change the routing at lunch. It is live before the next call.
No vendor ticket, no waiting period - publish the flow and your numbers follow it immediately.
Anyone whose phone rings for more than one reason
Clinics and practices
Route lunch hours, after hours, and urgent lines differently without waiting on a phone vendor.
Multi-team operations
Give dispatch, billing, and the office their own branches from one main number.
Owners
Change the greeting or the routing yourself, in minutes, from the same platform you already run.
Better because it is not alone
Call Flows is the routing layer of Genaya's phone system - it decides where calls go, and the rest of the platform decides what happens when they get there.
Numbers
Every number you own points at a flow - the main line, the ad line, and the branch line each route their own way.
checkIncluded in GenayaCall Center
Flows deliver calls into the same desk where your team answers, with live presence and recording built in.
checkIncluded in GenayaAI Call Receptionist
Drop the AI into any branch, and the call nobody could take becomes a conversation and a booking instead of a miss.
checkIncluded in GenayaTeam & Roles
Ring groups are built from your real team, so routing follows who actually works the phones this week.
checkIncluded in GenayaQuestions teams ask before rebuilding their routing
Business-hours branching, press-1 menus, hold queues, ring groups, voicemail drops, and an AI receptionist step - combined visually in whatever order your routing needs.
Instantly. Publishing a flow updates the numbers it is assigned to right away, so the next inbound call follows the new routing.
Yes. Each number gets its own flow assignment, so the main line can ring the front desk while the ad-campaign line goes straight to a queue and the branch office follows its own hours.
No. The builder is visual - you arrange steps like business hours, menus, queues, ring groups, voicemail, and the AI receptionist on a canvas. If you can describe your routing out loud, you can build it.
Whatever you decide: hold them in a queue with music, cascade to another ring group, drop them to a branch-specific voicemail, or let the AI receptionist answer, help, and book. The point is that "busy" stops meaning "lost".
Ready to own what happens when your number rings?
Build the flow, point your numbers at it, and change it whenever the business does.